Eliminating Human Error - Principles That Every Business Should Know
Human error in the workplace is usually caused by employees trying to take shortcuts or simply overlooking detail. It can happen just as easily to an experienced member of staff, who isn’t fully focused, as it can to a new employee who isn’t familiar with the process.
While human error is a normal part of our human makeup, the consequences of errors in safety critical industries such as aviation, energy, mining and healthcare can be disastrous and the subject of public outrage, exhaustive inquiries and even legal action.
The Error Prevention Institute uses practical exercises, case studies and discussions to enable you to examine and categorize human errors, identify their causes and take corrective steps for eliminating human error.
Our training methods will teach you how to change your culture, design processes, data collection processes and problem-solving processes.
Training examples include:
Using checklists to improve Situational Awareness
Improving awareness of everyone’s roles and responsibilities.
Effectively utilizing audits.
Ensuring everyone has access to information.
Driving technology-based training
Enhancing safety culture
Reducing workplace fatigue and stress
Attaining a culture where people feel comfortable reporting any issues or concerns.
Recently an independent organization conducted a root cause analysis to break a collection of errors into basic categories. A plurality of errors, 29% of them, were attributed to insufficient concentration. Missing crucial steps and using incorrect processes were the second and third most common causes, with 23% and 22% respectively. Other causes of error included insufficient or misunderstood training and poor communication.
Looking at the research, we can see that failure to adhere to proper procedure is a major source of errors, making up 45% of total errors.
In many industries, improper procedure can cause a loss of situational awareness and have fatal consequences.
Let’s look at the loss of situational awareness caused by the trap of fixation for Eastern Airlines flight 401.
The crash occurred while the entire cockpit crew was preoccupied with a burnt-out landing gear indicator light.
They failed to notice that the autopilot had inadvertently been disconnected, and as a result, the aircraft gradually lost altitude and crashed in the Florida Everglades killing 101 people.
All based on a $12 light bulb.
EPI training helps eliminate human error using practical exercises, case studies and discussions to challenge your current thinking, to expand your awareness of the subject and equip you with the skills needed to make a difference.
Join us in eliminating human error today!